Bill of Rights QUALITY OF SERVICEYou are entitled to high level of proactive, courteous service from the entire Marshall & Sterling Wealth Advisors team.TRUSTED ADVISORYou have the right to work with a trustworthy, dependable, independent Wealth Advisor focused on your journey to personal wealth. Your Wealth Advisor will develop a personal relationship with you through insightful communication, our core beliefs, investment outlook and management philosophy. Your Wealth Advisor will present portfolio reviews annually or as often as necessary, and be available to answer questions that matter to you as they arise.INDIVIDUALLY TAILORED RECOMMENDATIONSYou have the right to independent and personalized advice and recommendations based upon your defined needs, risk tolerances and goals. Through comprehensive Wealth Planning your needs are clearly defined and constantly monitored.CONFIDENTIALITYYou have the right to the strictest levels of confidentiality with information provided to your Marshall & Sterling Wealth team. Marshall & Sterling will protect information to the highest standards outlined by applicable regulatory agencies. Only authorized members of our team will have access to your personal information.TRANSPARENCYYou have the right to a transparent relationship and to clearly know the costs for portfolio management, transactions and advisory services. All communications with the Marshall & Sterling team strive to be clear and concise. PROMPT RESPONSEYou have the right to a prompt response from your Marshall & Sterling team. As your Trusted Advisor, the Marshall & Sterling team commits to returning your calls within 24 hours. Should the request require additional research, our team will set a clearly defined time frame for following up with you.EDUCATIONYou have the right to continual education from our team. Through education, our team will project reasonable expectations and achievable scenarios in the development and constant monitoring of your Focused Life PlanTM.BEST EXECUTIONYou have the right to receive best execution in all that we do. Portfolio transactions will be executed in a timely manner, at the best available value, and with prompt third party confirmation. All interactions with the Marshall & Sterling team will be timely, precise and promptly completed.ACCURACYYou have the right to accurate third party reporting of all managed accounts by a qualified custodian. Your statements will identify all account positions held, cash receipts, and disbursements made.